Privacy Policy

Information we collect

When you submit a service request, we collect your name, phone number, service city or community, and problem description. You may also provide an email address, motorhome year/make/model, and Aqua-Hot model. We collect information you choose to provide in follow-up communications.

Our hosting provider processes technical information such as IP addresses, browser/device information, requested pages, and access times to operate and secure the website. The form also uses a hashed IP identifier and submission times to limit repeated requests.

The form does not request payment card details, account passwords, government identification numbers, or health information. Please leave those details out of your request.

How we use your information

We use information to respond to inquiries, arrange and provide requested service, communicate about repairs or warranties, maintain related business records, and protect the website from abuse. Submitting the form does not subscribe you to marketing messages.

We do not sell personal information collected through this website or share it for cross-context behavioral advertising.

Who receives information

Service requests are sent to Ryan@RynoRVRepair.com and stored in a private recovery copy on our hosting account. Information is processed by providers that support website hosting, email delivery, storage, and email security, including GoDaddy, Microsoft 365, and Proofpoint while its email security service is enabled.

We may provide relevant information to manufacturers, warranty administrators, or parts/service providers when needed to fulfill your repair or warranty request. We may also disclose information to comply with legal obligations, protect rights or safety, or at your direction.

Cookies and tracking choices

The service-request form uses a necessary session cookie called RYNOREQUEST to secure submissions and prevent duplicate requests. It is not used for advertising and is configured to expire at the end of your browser session; your browser may preserve sessions when restoring tabs. Blocking this cookie can prevent the form from working. You can still request service by phone or email.

We have disabled GoDaddy’s optional website performance measurement program and do not use optional visitor analytics on this website. Hosting providers still process technical information needed to deliver and secure the website.

We do not track your browsing activity across other websites or enable third-party tools to do so. No advertising pixels, Google Analytics, or third-party social, video, or map embeds are enabled on this website.

The website does not change its necessary security or hosting functions in response to a browser’s Do Not Track signal. Global Privacy Control signals do not change the form’s necessary functions; we do not sell or share website personal information for behavioral advertising, regardless of that setting.

Storage, retention and security

We retain requests and related records as needed to respond, provide and document service, handle warranty matters, meet legal obligations, and resolve disputes. Retention depends on whether an inquiry becomes a service job and on applicable recordkeeping requirements. Email, private recovery copies, and provider backups may have different retention periods.

The website uses HTTPS, restricted access to private request copies, and form security controls. No internet transmission or storage system can be guaranteed completely secure.

Your information and choices

You can ask to review, correct, or delete information associated with your service request by emailing or calling us below. Provide enough information to locate your request, such as its reference number. Please do not send sensitive identification documents unless we arrange a secure way to verify your identity.

We may need to verify your identity before disclosing or changing personal information. We handle requests as required by applicable law; some records may need to be retained for service, warranty, legal, or security reasons.

This website is intended for customers seeking motorhome service and is not directed to children under 13. If you believe a child provided personal information, contact us to request its removal.

Changes to this policy

We post updates on this page and change the date above. If we make a material change, we will also post a prominent notice on the website. When applicable law requires additional notice or consent, we will provide it before using information in the new way.